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AWS Workspace Device is not Authorized Linux Client

Have you guys tried the AWS Workspace? They are offering the service for free from April - June 2020.

For a limited time, in response to COVID-19, starting April 1, 2020 through June 30, 2020, Amazon WorkSpaces Free Tier provides up to 50 WorkSpaces with Windows Standard bundle with 80 GB Root and 50 GB User Volumes, running in AutoStop mode for up to 10,000 hours of combined use per month across all AWS Regions where WorkSpaces Free Tier is currently available. Additionally, the Amazon WorkSpaces Free Tier provides one WorkSpace with Windows Performance bundle with 80 GB Root and 100 GB User Volumes, running in AutoStop mode for up to 200 hours, two WorkSpaces with Linux Standard bundle with 80 GB Root and 50 GB User Volumes, running in AutoStop mode for up to 400 hours, and one WorkSpace with Windows Value bundle with 80 GB Root and 10 GB User Volume, running in AutoStop mode for up to 200 hours. All new customers that start using WorkSpaces for the first time during this period from their AWS account are eligible for the Free Tier.

AWS Workspace Device issue;  Not Authorized Client

I'm using the AWS Workspace client device on Ubuntu. I encountered this issue many times as I don't have a static IP to make the connection.

Thus I need to reassign my client device IP to the AWS IP Access Group each time I restarted my laptop or wifi.



There are 3 possible issues causing this error!

Linux Platform is not Enabled.

For the first time connection, you need to ensure that the device client on Linux is allowed to make the connection.

To do so, you will need to set the Directories -> Update Directory Details -> Access Control Options -> Other platforms


Enable Linux client device to connect with the workspace
**Wait for a few minutes before retrying to connect**

IP Address is not whitelisted

For first time connection you will need to add the ip address which you want to allow accessing aws workspace.

Create IP Access Control Groups.

Add the IP address

Assign it to a group and update the Directory > Update Directory Details > IP Access Control Group(s)  to include the IP address group.

Assign IP access control group to AWS workspace directory
**Wait for a few minutes before retrying to connect**

IP Address changed

For users like me without a static IP yes. will need to update the IP access control group every time service provider assigned new IP (on wifi restart / pc restart)

Thus again go to IP Access Controls > Edit the IP Access Control Group rules

**Wait for a few minutes before retrying to connect**

Unable to connect AWS Workspace

Unable to connect AWS Workspace. Please contact your administrator
If you encountered this issue. Check again the IP Access Group rules settings! Most of the time is due to the external IP Address of the client machine changed.

After resetting the IP Access Group rules.

**Wait for a few minutes before retrying to connect**

I hope this helps, leave out some comment, ill try to help out!

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